ck24's Privacy Policy

Introduction & Scope

ck24 ("we", "our", "platform") is an online gaming service operated for Bengali-speaking users in Bangladesh. When you use our website, create an account, or contact us, we collect certain information about you. This privacy policy ("policy") explains what that information is, why it is collected, how it is used, and what your rights are.

This policy applies to all services, pages, and functions of ck24. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any term, please refrain from using the platform.

What Information We Collect

ck24 only collects information that is necessary to provide you with the best service and to keep the platform secure. The following describes our data collection in a categorised manner.

2.1 — Information You Provide

Information you voluntarily give us may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• National ID or other document details (when identity verification is required)
• Information you provide via support chat or email

2.2 — Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Activity logs on the platform (login times, pages visited, session duration)
• Information obtained through cookies and similar tracking technologies
• Gaming activity history (deposit and withdrawal records)

2.3 — Information Received from Third Parties

We may sometimes receive information about you from payment processors (such as bKash, Nagad, Rocket, Upay) or identity verification services. This information is used only to verify against our own records.

Purpose of Information Use

ck24 uses your information for the following legitimate purposes:

1. Account Management: To create and maintain your account and to verify your identity.
2. Transaction Processing: To process deposit and withdrawal requests and to maintain financial records.
3. Age Verification: To ensure all users are 21 years of age or older — this is a required responsibility of ours.
4. Customer Support: To resolve your questions and complaints and to provide 24/7 live chat and email support.
5. Fraud Prevention: To detect suspicious activity and to maintain the security of the platform.
6. Service Improvement: To analyse usage patterns in order to improve the quality of our site and products.
7. Regulatory Compliance: To comply with applicable laws and regulations and to cooperate with legitimate requests from investigative authorities.
8. Communications: To send important account notifications, policy changes, and security alerts.

Cookies & Tracking Technologies

ck24 uses cookies and similar technologies to ensure an improved and seamless browsing experience. Cookies are small text files stored on your device.

4.1 — Types of Cookies We Use

• Essential Cookies: These ensure the basic functionality of the platform — login sessions, security tokens, etc. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Help analyse site usage patterns and improve service quality.
• Security Cookies: Help with fraud detection and account protection.

4.2 — Cookie Controls

Most browsers accept cookies by default. You can disable cookies from your browser settings, but this may limit some functionality of the platform. Disabling essential cookies may prevent you from logging in or completing transactions.

Information Sharing with Third Parties

ck24 keeps your personal information under strict controls. We may share information in the following limited circumstances:

5.1 — Service Provider Partners

For transaction processing, we work with bKash, Nagad, Rocket, Upay, and applicable banking partners. These parties are given only the information needed to complete their specific tasks and are contractually bound to maintain confidentiality.

5.2 — Legal Obligations

We may be legally required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 — Fraud Prevention

Necessary information may be provided to regulatory authorities to prevent money laundering or fraudulent activity.

5.4 — Technology Support Partners

Gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt) may receive limited technical data that is necessary to operate game services.

Data Security Measures

ck24 has implemented industry-standard technical and organisational measures to protect your information.

• SSL Encryption: All data transmission between your browser and our servers on our site is secured through TLS/SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial details) is protected by strong encryption algorithms.
• Access Controls: Only authorised staff can access your information, and only for necessary reasons.
• Security Monitoring: Our systems are continuously monitored for suspicious activity.
• Payment Security: Financial transactions are processed directly through the secure gateways of bKash, Nagad, Rocket, and Upay.
• Regular Security Assessments: The security of our systems is regularly reviewed and tested.

While we strive to ensure maximum protection, data transmission over the internet is not entirely risk-free. If you identify a security issue, please contact us immediately.

Data Retention Period

ck24 does not retain your personal information for longer than necessary. The retention period depends on the following factors:

1. Account Information: For the entire period your account is active and for a limited time after the account is closed.
2. Financial Transaction Records: For the period required under applicable laws of Bangladesh.
3. Support Communication Records: For a reasonable period after the issue is resolved.
4. Log Files & Cookie Data: Generally short-term — deleted once the technical need has ended.

Once the retention period ends, we securely delete or anonymise the data so that you can no longer be identified from it.

Your Rights

As a ck24 user, you have the following rights:

1. Right of Access: You have the right to request information about what data we hold about you.
2. Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
3. Right to Erasure: In certain circumstances you may request deletion of your personal information, though some data may need to be retained for a specified period due to legal obligations.
4. Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
5. Data Portability: The right to request your information in a readable format if you wish to receive it.
6. Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, please contact us at [email protected]. We will evaluate your request and respond within a reasonable time.

Protection of Minors

ck24 is for users aged 21 or older only. We do not intentionally collect any information from minors. The age verification process during account registration prevents minors from accessing our platform.

If we are informed that we hold information belonging to a minor, we will take immediate steps to delete it and close the associated account. If you believe a minor is using our platform, please notify us at [email protected].

International Data Transfers

Some servers used to deliver our services may be located outside Bangladesh. Your information may be stored or processed on these servers. In such cases, we ensure that data transfers are carried out with appropriate safeguards and that the standards of this privacy policy are maintained.

All our service partners and technology providers are contractually bound on data protection matters and are required to follow internationally recognised protection standards.

Policy Changes & Updates

ck24 may update this privacy policy from time to time. In the event of changes, the following steps will be taken:

• The latest version of the revised policy will be published on this page.
• For significant changes, registered users may be notified by email.
• Continued use of the platform after any changes will be considered as your acceptance of the revised policy.
• We recommend that you review this page regularly.