ck24 Terms & Conditions

Section 1

Definitions & Introduction

These Terms & Conditions ("Terms") apply to the use of the ck24 platform and all its services. By accessing this website or using any service, you are considered to have fully agreed to these Terms.

The following terms used in these Terms carry specific meanings:

• "Platform" — The ck24 website and all pages and services under it.
• "User" or "You" — Any person who has registered on the ck24 platform or is using its services.
• "We", "Our" or "ck24" — The organization operating the platform.
• "Account" — The user's registered personal gaming account.
• "Services" — Sports betting, casino games, slots, crash games, and all related activities.
• "Bonus" — Any promotional reward or additional funds provided by ck24.

These Terms have been prepared for Bangla-speaking users in Bangladesh. If any part of these Terms is unclear, please contact our support team.

Section 2

Eligibility & Age Requirement

To register on the ck24 platform and use its services, you must meet the following eligibility requirements:

2.1 Age Requirement

ck24 services are available only to those aged 21 or above. No one under the age of 18 may use this platform. Providing services to minors is strictly prohibited, and if discovered, the relevant account will be immediately closed and all funds may be forfeited.

2.2 Geographic Eligibility

ck24 is an online gaming platform operated for Bangla-speaking players in Bangladesh. Use of this platform may be prohibited in certain regions. If online gaming is illegal in your area, you may not use these services.

2.3 Single Account Policy

A maximum of one account per person is permitted. Opening multiple accounts by the same person is strictly prohibited. Multiple members of the same household may use separate accounts, but their identities will be verified.

Section 3

Account Registration

3.1 Registration Process

To open an account on the ck24 platform, you must provide accurate and complete information. All information provided at the time of registration must be true and correct. Providing false information may result in account cancellation.

3.2 Identity Verification (KYC)

ck24 reserves the right to verify a user's identity at any time when required. The following documents may be requested for identity verification:

• National ID card (NID) or a copy of passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawal processing may be put on hold until KYC verification is complete. This is not a punitive measure, but a proven method to ensure safe and secure transactions.

Section 4

Account Security

The responsibility for the security of your account rests entirely with you. Ensure that your login details (username and password) are kept confidential and not shared with any third party.

4.1 Password Guidelines

• Use a strong password — a combination of letters, numbers, and special characters.
• Do not use the same password across multiple platforms.
• Change your password regularly.
• Do not share your password with anyone — ck24 staff will never ask for your password.

4.2 Unauthorized Access

If you suspect unauthorized access to your account, contact the ck24 support team immediately. ck24 will not be responsible for unauthorized use of your account if you have not followed the security guidelines.

4.3 Account Transfer Prohibited

A ck24 account is personal. Selling, transferring, or leasing it to any other person is strictly prohibited. Attempts to transfer an account may result in the closure of both accounts.

Section 5

Deposits & Withdrawals

5.1 Deposit Methods & Limits

ck24 supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). All transactions are completed in Bangladeshi Taka (BDT/৳).

5.2 Withdrawal Process

Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same method used for the deposit. KYC verification may need to be completed before a withdrawal.

5.3 Transaction Rules

• Withdrawals must be made to the same payment account used for the deposit.
• Transactions to third-party accounts are strictly prohibited.
• ck24 may request additional verification for suspicious transactions.
• The user is responsible for failed or returned transactions.

5.4 Anti-Money Laundering

ck24 strictly follows anti-money laundering (AML) policies. In the case of unusual transactions, the relevant account may be suspended pending investigation.

Section 6

Bonuses & Promotions

6.1 Welcome Bonus

Users may receive a 120% welcome bonus on their first deposit at ck24, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳10,000, the bonus will be ৳5,000 and your total balance will be ৳15,000.

6.2 Bonus Wagering Requirements

To withdraw the welcome bonus, you must wager 25 times the bonus amount. The wagering calculation is based on the bonus amount only, not added to the deposit amount. Example: ৳1,200 bonus × 25 = ৳30,000 in wagers must be placed before the bonus funds can be withdrawn.

6.3 General Bonus Rules

• Bonus offers apply once only — they cannot be claimed more than once from the same person, device, or IP address.
• Bonus funds cannot be withdrawn before the bonus conditions are met.
• ck24 reserves the right to change, suspend, or withdraw any bonus offer at any time.
• If bonus abuse is suspected, the account will be reviewed and the bonus may be cancelled.
• Each bonus offer has its own expiry period; unused bonuses are automatically cancelled after expiry.

6.4 VIP Program

ck24's VIP program has 5 tiers. Weekly cashback is provided at each tier:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.5% weekly cashback.
• Gold — Up to 0.7% weekly cashback.
• Platinum — Up to 1.0% weekly cashback.
• Diamond — Up to 1.2% weekly cashback.

Advancement to a VIP tier depends on the player's activity and relationship with the platform. Cashback terms may change.

Section 7

Betting Rules

7.1 Validity of Bets

All bets on ck24 are considered final unless a technical error is proven. Once a bet is confirmed, it cannot be cancelled or changed. It is the user's responsibility to verify all information before placing a bet.

7.2 Technical Errors

If incorrect results are displayed or a bet is processed incorrectly due to a technical issue, ck24 reserves the right to cancel that bet and return the original stake.

7.3 Sports Betting

The sports betting section offers opportunities to bet on various markets. Market outcomes will be determined based on the official results of the relevant sports body. For abandoned or rescheduled events, bets may be cancelled and funds returned.

Section 8

Prohibited Activities

The following activities are strictly prohibited on the ck24 platform. Violating these rules may result in permanent account closure and forfeiture of all funds:

• Operating multiple accounts.
• Abusing bonus benefits or attempting to earn bonuses through fraudulent means.
• Gaining an unfair advantage through software, bots, or automated methods.
• Attempting to interfere with the platform's systems or software.
• Attempting to influence outcomes through collusion with other users.
• Money laundering or any other illegal financial activity.
• Harassing or intimidating other users.
• Providing false or misleading information.

Section 9

Gaming Fairness

ck24 guarantees fair play across all games. Our games are products of certified software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others.

9.1 Random Number Generator (RNG)

The outcome of all games is determined through internationally certified Random Number Generator (RNG) technology, which ensures that every spin or hand is conducted completely independently and impartially.

9.2 Information on RTP

RTP (Return to Player) is a general measure of how much a game theoretically returns over time. It is a long-term mathematical average and does not guarantee the outcome of any individual session.

Section 10

Responsible Gaming

ck24 places the highest importance on responsible gaming. We believe that gambling is a form of entertainment and should never be seen as a source of income.

10.1 Self-Control Tools

ck24 provides users with a range of self-control tools:

• Deposit Limits — Set daily, weekly, or monthly deposit limits.
• Voluntary Break — Suspend your account for a specified period of time.
• Permanent Self-Exclusion — The option to permanently exclude yourself.

10.2 Age Verification

ck24 actively enforces age verification processes to prevent underage access. Only individuals aged 21 or older may use this platform.

For more information about responsible gaming, please visit our Responsible Gaming page.

Section 11

Privacy & Data Protection

ck24 takes the protection of users' personal information very seriously. Details on how your information is collected, stored, and used are outlined in our Privacy Policy.

11.1 Data Collection & Use

• Information collected during registration and the KYC process is used for service delivery and identity verification.
• Transaction data is used for financial security and fraud prevention.
• Usage data is used to improve the quality of our services.

11.2 Data Sharing

ck24 never sells your personal information to third parties. However, information may be shared with relevant authorities where required by legal obligation.

Section 12

Limitation of Liability

12.1 Service Availability

ck24 strives to provide uninterrupted service at all times. However, service disruptions may occur due to maintenance, technical issues, or reasons beyond our control. ck24 accepts no liability for any losses arising from such unavailability.

12.2 Third-Party Software

Responsibility for the performance of third-party games and software used on the platform lies with the respective providers. While ck24 works only with quality providers, ck24 is not indirectly liable for any errors in third-party software.

12.3 Maximum Liability

Under any circumstances, ck24's maximum liability shall be limited to the amount of the transaction in question. ck24 is not liable for indirect losses, lost earnings, or consequential damages.

Section 13

Account Closure & Suspension

13.1 Closure by User

A user may close their own account at any time. To do so, they must contact the ck24 support team. It is recommended to withdraw any available balance before closing the account.

13.2 Closure by ck24

ck24 may suspend or permanently close an account for the following reasons:

• Violation of these Terms and Conditions.
• Suspicion of fraud or deception.
• Operating multiple accounts.
• Providing false information.
• Being found to be underage.
• Due to legal obligations.

13.3 Funds in Closed Accounts

If an account is closed due to a breach of the Terms and Conditions, ck24 reserves the right to forfeit the funds. If closed for ordinary reasons, any valid balance will be returned.

Section 14

Changes to Terms and Conditions

ck24 reserves the right to amend these Terms and Conditions at any time. In the case of significant changes, users will be notified in advance — via email or a notice on the platform.

Continued use of the platform after updated Terms and Conditions are published will be considered automatic acceptance of the new terms. If you do not agree to the new terms, please close your account.

The latest version of the Terms and Conditions will always be available on this page. The date of any changes will be noted at the top of the page.

Section 15

Contact & Support

If you have any questions or complaints regarding these Terms and Conditions, please contact the ck24 support team. Our support team is available 24/7 in both Bengali and English.

Contact methods: Live Chat (via the platform) or Email — [email protected]

After a complaint is submitted, ck24 will review it in a timely manner and work to provide a resolution. In the case of serious disputes, both parties will seek a resolution through discussion.

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These Terms and Conditions are written in Bengali and apply to users in Bangladesh. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts shall remain in full effect.